"Quality service is your magic wand"
Audience: maids, restaurant staff, reception.
Duration: 16 hours.
The purpose of the training program: to form and implement standards of service behavior with customers, instill in participants a set of skills that provide quality customer service, customer orientation.
Objectives of the training program:
- To teach to prioritize in working with clients, to understand the needs of the client.
- To form the concept of "Quality" and "Advanced" service.
- Create positive emotional bonds with clients.
- Teach customer retention, maintain customer loyalty.
- Structure work to develop customer relationships.
- To form skills to develop customer needs, a customer-oriented approach to customer service.
Teaching methods and forms.
The training takes place in the form of exercises, role-playing games, mini-lectures. During the training, tests and analysis of work situations are used, which allows participants to identify their strengths and see growth areas.
Each topic includes the necessary set of techniques and techniques that develop the skills to provide quality services to clients.
The training also uses video shooting and video analysis.
Training content:
- Standards for excellence in customer service
- Steps of effective communication
- Working with claims
- Formation of company adherents
- Training results. Formation of common standards for quality customer service.
- Knowledge of techniques and methods of interaction with a client in the process of business communication.
- Team building of training participants. Personal growth of training participants.
- Additional information. Each participant receives a certificate, handout, workbook.
All sections of corporate trainings..>
The training program is basic and can be adjusted to the specifics of your business.
If you did not find a suitable option on the site, please contact us and we will develop any training program for you.
You can contact us in any way convenient for you
