Process management. Description, optimization and regulation of business processes
Perhaps every leader in his work, and perhaps more than once, got into the following situations and / or asked similar questions:
- “Again, a breakdown in terms! Why is this happening? Why do we miss deadlines every time?”
- "Marriage! Why so many defective products?!”
“Employees complain that they are overworked. Do you need to expand your staff? How to determine if there is such a need?
- "The lining on the lining! It's the same thing all the time: constant crashes! What to do?"
“We have already written a bunch of all sorts of instructions, but employees still make mistakes! How to deal with it?
“Writing a regulation is easy. But how to make it work?
This is not a complete list of problems that you can find solutions to after attending this training.
The phrase "business processes" has recently become firmly established in the lexicon of leaders. However, few people clearly understand what it is and how it works. During the training, you will learn what "business processes" are, learn how to define, describe, optimize and regulate them.
A significant part of the training is devoted to the implementation of optimized business processes, regulations and related workflow.
The main goal of the training: to convey to the participants a unique technology for implementing process management in a company.
As a result of the training you will learn:
- clearly distinguish a function from a business process
- quickly highlight business processes at the organization / department / subdivision level
- correctly describe business processes "as is"
- competently optimize business processes
- develop business process regulations in a rigidly defined structure
- implement optimized business processes and regulations as painlessly as possible for employees and the company
Particular attention will be paid to:
- Technologies for describing business processes
- Rules for the development of flowcharts of business processes
- Principles for the formation of business process regulations
- Requirements for the language and style of presentation of the text part of the regulations
- Principles of implementation of process management
Training program
What is system management and what is it eaten with?
- Activity types
- Levels of regulatory documents
- Process levels
Where to begin? The first steps
- Technologies for describing business processes
- Rules for the formation of flowcharts
Improving existing processes
- Bottleneck analysis
- Business process optimization
What was it all for? Implementing new regulations
- Creation of regulations
- Requirements for regulations
- Implementation of regulatory documents
How to make "soft" and "gentle"?
- Change Management Best Practices
- Distribution of responsibility for the regulation of activities
