In business, it is commonly believed that emotions get in the way of making a rational, informed decision. However, scientific studies of the last decade have already proven otherwise.

Emotions are an additional source of information to help you make the most effective decision. And those who have learned to use this powerful resource achieve much greater results in life and business than those who rely only on  IQ. Emotional intelligence affects many business indicators of a company and, first of all, performance, corporate culture, HR brand, staff engagement, not to mention already about leadership, negotiations and communication in general.

During the training, participants will get acquainted with various theories of emotions and emotional intelligence; learn to use emotions to solve various business problems; develop the skills of identifying the opponent's values; make up a universal database of information transmitted by emotions; learn methods to detect and manage emotions for maximum efficiency; and most importantly, they will pass the unique  patented MSCIET test to determine their level of emotional intelligence.

Duration: 2 days

Target audience: executives

Training program

1. Introduction:

• The influence of the emotional factor on business decision-making
• The main theories of emotional intelligence, their features and differences
• Principles of methodology of Yale University and the Institute of Psychology of the Russian Academy of Sciences
• The 5 Most Important Points in Developing Emotional Competence
• Algorithm for developing emotional competence

2. The relationship between the main functions of a manager and the impact of emotional competence on his activities, and business performance
3. Physiognomy and definition of emotions:

• R. Plutchik's theory of emotions and P. Ekman's physiognomy
• Identification of your emotions in order to further use them to solve business problems
• Ways to detect opponent's emotions

4. Causes of emotions:

• Values ​​and beliefs. How to identify the values ​​of your employees and the team as a whole
• Universal causes of emotions (Ch. Darwin and I. Pavlov)
• Methods for determining the causes of an opponent's emotions
• Identification of information transmitted through emotion and drawing up an information map

5. Using emotions to solve business problems and improve the efficiency of the manager and the team as a whole:

• Choosing the best emotion based on activity and tasks
• Emotions that affect effectively, negatively and in different directions.
• Emotions serving as "adapters" and the U-model of working with emotion

6. Managing emotions to solve business problems:

• Strategies for managing your emotions
• Ways to increase and decrease emotional intensity
• Ways to not get involved in emotion and resist provocation
• Techniques for managing your opponent's emotions
• Techniques for managing team emotions

7. Conclusion:

• Basics of Emotional Planning, Emotional Forecasting, and Emotional Engineering in Business
• Techniques for self-development of emotional competence
• Creating individual plans for the development of emotional competence