Handling difficult meetings.Dealing with group conflict
Program goal:
Learn how to manage meetings on complex topics, avoiding and defusing conflicts, while maintaining control over the meeting.
Duration: 2 days
Thematic plan
Box 1. Meeting basics
Differences between a meeting and a personal meeting. Goals and objectives of the meeting. Signs of an effective meeting. Rules for organizing and conducting a meeting. Case solution. Discussion of the results.
Block 2. Meeting conflict: main causes and stage diagnostics.
Attention curve and emotion curve at a meeting. Points threatened by conflicts at the meeting. Pros and cons of conflicts at the meeting, the concept of "constructive conflict". Difficult and painful topics: ways of presenting for conflict prevention. Analysis of video clips, group task.
Block 3. Communication disorders as a conflict-generating factor in a meeting
How to present painful topics in a meeting. Wording errors in communication with participants. Attenuation and distortion, work with rumors and conjectures as a prevention of conflict escalation. Roles and responsibilities in communicating information at a meeting. Effects of groupthink in a meeting. Assignment, discussion of results, work in pairs.
Block 4. Selling decisions at the meeting and working with acceptance
Mechanism for accepting information and point of view. Reasons for resistance and objections to information. A curve of change to understand the causes and depth of resistance. Answers to typical remarks and resistance of participants. Decision transfer technique. Rigidity and speed of “buying” a decision at a meeting. Individual task. Discussion. Analysis of situations.
Box 5. Conflict as manipulation at the meeting
Reasons for deliberately inflating the conflict at the meeting. How to calculate the source of conflict. Techniques to counter manipulators in a meeting. Transactional analysis for repayment of manipulative reactions in conflict. Situation solving, responses to manipulative phrases, role-playing games.
Block 6. Business case "Meeting at the enterprise"
Solving a case, playing a game, analyzing all the tools, summing up.
Completion of the training, presentation of certificates.
The training program is basic and is adjusted to your specific request. To order a training, please contact us in any way convenient for you.
