Training: "Effective service and principles of a customer-oriented approach to customer service"
Training goal: Formation of service behavior standards
Target group: The training is intended for employees whose duties include communication with customers: receptionists, maids, restaurant employees and their managers
Duration: 2 days.
Short training program
- Customer-centric approach in service
- Building a relationship with a client
- Efficient Service Delivery Framework
- Establishing and maintaining contact with the interlocutor
- Dealing with customer needs
- Effective Decision Argument
- Dealing with customer objections
- Productive ending of negotiations
- Working with conflict and claim
The training program is basic and is adjusted to your specific request. To order a training, please contact us in any way convenient for you.
