Training Efficient service

Training: "Effective service and principles of a customer-oriented approach to customer service"

Training goal: Formation of service behavior standards

Target group: The training is intended for employees whose duties include communication with customers: receptionists, maids, restaurant employees and their managers

Duration: 2 days.

Short training program

1. Customer-centric approach in service
2. Building a relationship with a client
3. Efficient Service Delivery Framework
4. Establishing and maintaining contact with the interlocutor
5. Dealing with customer needs
6. Effective Decision Argument
7. Dealing with customer objections
8. Productive ending of negotiations
9. Working with conflict and claim

The training program is basic and is adjusted to your specific request. To order a training, please contact us in any way convenient for you.