Training: "Return of receivables"
Duration: 16 hours (4 modules of 4 hours).
Form: intensive group work.
The program includes business and role-playing games, exercises and practical tasks, feedback.
Target audience: wholesale account managers.
The training will cover the following questions:
- Building long-term relationships with clients.
- Conflict management.
- Negotiate effectively with difficult clients.
- Return of accounts receivable.
The result that the participants will receive:
- How to build long-term contact with different types of clients
- How to talk to a client who owes you money. How not to transfer the debtor and not give it to a competitor
- Mastering conflict management techniques
- How to work with "manipulators"
- Mastering techniques for negotiating with debtors to recover receivables and resisting manipulation by clients
- Developing practical skills in price negotiations and receivables collection
- Increasing the personal effectiveness of the negotiator, managing stress.
Training program:
- Module 1. Technology for building long-term relationships with customers.
- Module 2: Negotiating with difficult clients. Conflict management.
- Module 3. Recovery of debts (receivables).
- Module 4. Debt Negotiation Technology
- Final assessment of receivables collection skills in role-playing games with feedback.
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