Effective mentoring: how to manage a group

The training is intended for employees and managers acting as mentors.

The purpose of the training: improving group management skills, mastering effective mentoring technologies.

Forms of training: group discussions, moderation, facilitation, mini-lectures, practical skills development, exercises, role-playing games, video analysis (20% theory, 80% practice).

Duration - 2 days (16 hours)

As a result of the training, the participants of the training:

• Get acquainted with effective technologies and mentoring tools
• Work out ways to overcome psychological barriers in communicating with those who are being trained
• Learn to give constructive feedback
• Master the tools of personal effectiveness.

Training program

1. Mentoring

• Goals of mentoring.
• Who can be a mentor.
• Functions, competencies, duties of a mentor.
• Self-management: time allocation, optimal balance of professional duties and mentoring.

2. Development of communication skills of a mentor

• Active listening skills
• Questioning skills
• Coping skills with objections and doubts
• Skills of influence and persuasion.

3. Effective organization of teamwork

• Team performance formula.
• Goals and objectives. Team formation principles.
• Distribution of roles in the team.
• Development of rules and norms for work within the team.

4. Managing group dynamics

• Group types. Benefits of group work.
• Stages of group development, stages of group dynamics.
• Creating an atmosphere of development: tools.
• Increasing the "tone of the group":
• - choice of form of activity,
• — types of group dynamics control (icebreakers, energizers, etc.)
• - methods of operational motivation of employees.​ 

5. Feedback (FC) as a tool for the development of subordinates

• How to give feedback the right way. Consequences of lack of feedback.
• Constructive and non-constructive feedback
• Practicing the "feedback" technique
• OS in relation to the actions of employees in situations of praise and blame

6. Joint search for solutions to problems in a group:

• Technologies for organizing discussion, finding solutions and choosing the most effective of them.
• Acquaintance with the main decision-making techniques ("brainstorming", "multiplicative defense", "Carnegie model", "Devil's Advocate", etc.).
• The role of the facilitator in leading a group that is looking for a solution on its own.
• Ways to motivate group members to achieve an effective result.

7. Lecture and presentation skills.

• Successful self-presentation: secrets and techniques (verbal and non-verbal)
• Presentation:

- the main ways to maintain attention, performance and memorization among listeners

- requirements for the structure of the presentation, speech and behavior of the speaker.

• Identification of individual resources to improve the effectiveness of presentations.
• Interactive learning: technology for building a constructive dialogue
• Ways and techniques to influence the opinion of employees: how to convince and lead.

8. Conflict situations in the group

• Group management styles and how different styles are perceived by participants.
• Resistance: causes, symptoms, technology of work.
• What to do if participants resist change.
• "Difficult" participants and methods of effective work with them: critics, negative people, false experts, "swamp", etc.
• Methods for managing the emotional reactions of participants. How to understand the state of the participant.
• Types of aggressive behavior. Principles of response to aggression in the group.

9. Classification of possible problems of the mentor during group work.

• Prevention of possible errors.
• Correction of the mentor's behavior in the course of group management.