Training: “Effective mentoring. Practical tools for training and assessing salespeople in the workplace”
Training Objective: prepare store managers to implement customer service quality standards, train salespeople on the job, and conduct regular evaluations to increase sales.
Audience: store managers.
Training duration: 2 days
Problems to be solved:
- How to make salespeople accountable for learning outcomes
- How to implement customer experience standards on the trading floor
- Give a systematic and holistic view of employee development methods in the workplace
- To develop practical skills of individual mentoring:
- Plan and conduct mentoring sessions
- Identify and use the appropriate mentoring style for the situation
- Evaluate the progress of subordinates
- Use mentoring techniques effectively
Results:
- Understanding the role of mentoring in the process of achieving the performance of subordinates;
- Knowledge of the mentoring algorithm;
- Skills to analyze and develop your own competencies as a mentor;
- The skill of planning work with a new employee, conducting training sessions, analyzing learning outcomes;
- Skills in selecting and using various mentoring techniques;
- Knowledge of tools for assessing the work of sellers.
- Knowledge of tools to motivate sellers.
Training plan:
- The basics of mentoring as a form of learning
- Mentoring as a process: stages of mentoring
- Mentoring technologies
- Personal employee plan
- Feedback.
- Workshop.
If the program does not meet your expectations, please contact us. We can prepare a training and provide a trainer for your unique request.
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